Rabid competition, thanks to the Telecom Deregulation Act, has brought down prices and drastically reduced profitability for Telecom carriers.

One area where telecom carriers are looking to cut costs is in their Network Operations Centers(NOC). Networks are increasingly being maintained from remote locations thanks to the sophisticated Network Management Software that is available today.

PMG Global helps you manage your NOC's from offshore locations giving you tremendous cost savings. Offshore services for NOC are divided into 3 levels of support.

Level 1 support includes:

• Monitoring of availability of Routers / Switches / Call Managers
• Backup of Router / Switch Images on TFTP Servers
• Identification of Sources of Errors - Packet Drops, Link Flapping etc
• Daily Reporting - Availability, Round Trip Delay, Link Utilization, SLA Compliance Reports
• Configuration Change Requests (Routers / Switches / VoIP)
• Asset Management (Install / Move / Add / Change - IMAC)
• Log Analysis

Level 2 support includes:

• Fault Management - Routing Static Routes, OSPF, BGP debugging
• Fault Management - Switching - Spanning Tree / HSRP
• Fault Management - Voice - QoS Issues
• Fault Management - Identification of Specific Component Failure - VIP / WIC etc.
• Capacity Planning based on Bandwidth trends / Device Utilization / Design

Level 3 support includes:

• Simulation of Problems (Routing / Switching / Voice) in our Lab & providing Workaround solutions
• Performance Management - Identification of reasons for High CPU / Memory Utilization, Router Reboots etc.
• Critical Design recommendations after simulation/testing of design